The Team at Excellence In Care
At Excellence In Care, our team is committed to providing safe, high-quality education and care for children. Each member plays a vital role in supporting our educators and partnering with families. Together, we work to create calm, nurturing and engaging environments for children, while ensuring every part of our service reflects our values of professionalism, integrity and genuine care.
Kimberley Diefenbach - Approved Provider / Educational Leader / Director
‘With a passion to protect all children’
Kimberley is the Director and Approved Provider of Excellence in Care, driving a culture where child safety, ethical practice and quality education are at the forefront. She oversees the governance, compliance and operational systems that support educators in providing safe, nurturing and engaging environments for children. Working closely with the Nominated Supervisor and coordination team, Kimberley balances strategic leadership with a clear focus on real-world practice, ensuring Excellence in Care remains a trusted, accountable and supportive service for children, families and educators.
Paul Diefenbach - Approved Provider / Director
‘Embracing innovation and reflective practice that shapes the way forward'
Paul, Acting Director of Excellence In Care, works alongside Kimberley to lead with integrity and innovation. Drawing on more than a decade of experience as an educator’s partner, he understands the crucial role families play in every child’s learning journey. Paul oversees all technical IT issues and configures our back-end systems to empower the team with the tools they need to innovate. His collaborative approach, deep insight into family dynamics and unwavering dedication ensure our team delivers exceptional education and care that truly nurtures each child’s development.
Kylie Smith - Nominated Supervisor
'Leading with clarity, care and calm confidence.'
As Excellence in Care’s Nominated Supervisor, Kylie anchors the day-to-day operation of the service—bringing together educators, coordinators and admin staff under a shared commitment to quality and child safety. She partners closely with the Approved Provider to interpret legislation and the NQF in real, practical ways, ensuring our policies, practices and decisions always put children first. Known for her calm presence, transparent communication and genuine care for people, Kylie guides the EIC team to stay accountable, reflective and continuously improving so every child, family and educator feels supported.
Jodi Campbell - Support Coordinator
'Identifying areas we can improve upon and commit to continual improvement.'
Jodi is Excellence In Care’s Support Coordinator, working closely with our Nominated Supervisor to keep day-to-day operations running smoothly. She conducts educator visits, welcomes new and prospective educators into the EIC family, and provides practical guidance around quality, safety and compliance. With a strong background in safety, emergency planning and administration, Jodi is a trusted support for both our office team and the field. Her calm approach, clear communication and commitment to collaboration help ensure every educator feels supported and every child and family benefits from a well-coordinated service.
Yvonne Stewart - Support Coordinator
'Identifying areas we can improve upon and commit to continual improvement.'
Yvonne is Excellence in Care’s long-term part-time Lead Support Coordinator and a familiar, trusted name to many of our educators. Working closely with Rachael, she supports the day-to-day flow of enquiries, childcare fees and admin, overseeing iPay, HubWorks and related systems. Yvonne also steps in on more complex situations alongside the Nominated Supervisor, helping to keep information accurate, processes on track and educators well supported.
Rachael Atkinson - Support Coordinator
'Our children should be properly introduced to the world in which they live.'
Rachael is Excellence in Care’s full-time Support Coordinator and first point of contact for our community. She warmly greets families and educators by phone, supports them with day-to-day enquiries, and manages new and ongoing enrolments with care and accuracy. Rachael also oversees our core administrative emails and office processes, helping to keep information flowing clearly between our team, educators and parents. With her friendly manner, strong organisational skills and commitment to excellent service, Rachael plays a key role in ensuring every interaction with Excellence in Care feels supported, informed and valued.
Sue Corke - Field Coordinator
'Education is not preparation for life; education is life itself'
Sue is Excellence In Care’s Field Coordinator, providing hands-on guidance and support to educators both locally and across our northern regions, including Mackay and Moranbah. She visits each home-based setting to mentor, assess and support good practice, ensuring our high standards of safety, quality and child-focused care are consistently met. Sue also shares practical ideas and resources from her visits and professional learning to support educators in their everyday work.
Rachana Bulsara - Field Coordinator
'Every child you encounter is a divine appointment.'
Rachana is a Field Coordinator at Excellence in Care, dedicated to empowering local educators through hands-on support and helping maintain smooth day-to-day operations in their settings. She champions a collaborative, family-centred approach that enriches experiences for educators, children and families, creating a positive and nurturing environment where everyone can thrive.
Tracey Galvin - Field Coordinator
'Children are our future; let's invest in them by providing quality care and education'
Tracey is a Field Coordinator at Excellence in Care, working alongside educators in their home environments to support smooth daily operations and strong practice. Through regular visits, practical mentoring and honest conversations, she helps educators deliver high-quality, family-centred care. Tracey’s steady, down-to-earth approach strengthens partnerships between children, families and our wider community.
Position Vacant - Field Coordinator
'Practical support, real conversations, better outcomes for children.'
[Name] is a Field Coordinator at Excellence in Care, working alongside educators to support their day-to-day work with children and families. Through regular visits, observations and straightforward feedback, [Name] helps educators meet requirements without losing sight of what matters most—children feeling safe, settled and valued. Their approachable style and consistent follow-up help create a culture of openness, support and continuous improvement across our service.
Imogen Diefenbach - Social Media Manager / Administration
'You are what you share..'
IImogen is Excellence In Care’s dedicated Social Media Manager, overseeing the creation and distribution of engaging content across our digital platforms, and developing tailored advertising campaigns and informative infographics to support educators and coordinators. She also assists with various office duties and often lends her friendly voice on the phone to help the team.
"A team built for excellence in every detail"
After getting to know our team, you’ll see that Excellence In Care is more than a name—it’s the standard we hold ourselves to every day. Whether you’re an educator or a family, you’re joining a service that blends strong values, deep sector knowledge and genuine heart for children.
