The Team at Excellence In Care
At Excellence In Care, our dedicated team is committed to providing the highest standards of education and care. Each member plays a vital role in fostering a supportive and collaborative environment for both educators and families. Together, we strive to create enriching experiences for children and ensure that every aspect of our service reflects our core values of innovation, inclusivity, and excellence.
Kimberley Diefenbach - Approved Provider / Educational Leader / Director
‘With a passion to protect all children’
At Excellence in Care, my team and I cultivate a dedicated, supportive network of professionals, delivering high-quality, personalised care and education. By managing the operational and administrative backbone, we empower our educators to focus entirely on engaging with children and supporting their families. At the heart of our operation is Kimmy, the Director, whose unwavering passion and leadership drive our commitment to ensure every member of the Excellence in Care family receives the personalised attention and nurturing they deserve.
Paul Diefenbach - Approved Provider / Director
‘Embracing innovation and reflective practice that shapes the way forward'
Paul, Acting Director of Excellence In Care, works alongside Kimberley to lead with integrity and innovation. Drawing on more than a decade of experience as an educator’s partner, he understands the crucial role families play in every child’s learning journey. Paul oversees all technical IT issues and configures our back-end systems to empower the team with the tools they need to innovate. His collaborative approach, deep insight into family dynamics and unwavering dedication ensure our team delivers exceptional education and care that truly nurtures each child’s development.
Barbara Sorensen - Support Coordinator
'Recognising opportunities to enhance our practices and committing to a path of continual growth.'
Barbara is Excellence in Care’s passionate Support Coordinator and first port of call for families and educators. With her warm professionalism and keen attention to detail, she orchestrates child placements, navigates complex schedules and provides prompt, empathetic responses to every inquiry. She oversees daily operations, including onboarding new families and coordinating resources, while championing clear communication and innovative solutions. Barbara’s collaborative spirit and unwavering commitment cultivate trust, drive continual improvement and ensure exceptional outcomes for our community.
Yvonne Stewart - Support Coordinator
'Identifying areas we can improve upon and commit to continual improvement.'
Yvonne is Excellence in Care’s part-time Support Coordinator, expertly overseeing all childcare fee management and the HubWorks platform. She proactively liaises with families, educators and our finance team to ensure accurate billing, timely payments and seamless administrative processes. A strong communicator with an eye for detail, Yvonne works in partnership with Kylie to drive continual improvements and deliver the best possible outcomes for our community.
Kylie Smith - Support Coordinator
'Our children should be properly introduced to the world in which they live.'
Kylie is Excellence In Care’s Support Coordinator and Overall Manager, orchestrating and empowering our Field Coordinators to excel across every platform and setting. She regularly visits educators on-site—welcoming new and prospective team members into the EIC family—while partnering with our Directors to shape company strategy. Often heard lending her clear, supportive voice to the admin team, Kylie’s visionary leadership and commitment to collaboration ensure our entire community thrives.
Sue Corke - Field Coordinator
'Education is not preparation for life; education is life itself'
Sue is Excellence In Care’s Field Coordinator, providing hands-on guidance and support to educators in their daily environments. She visits each setting to mentor, assess and inspire best practices, ensuring our high standards of care are met. A champion of professional development, Sue coordinates tailored training sessions and resources that empower educators to implement the latest early childhood education strategies. Her dedication to mentorship and growth cultivates a culture of excellence and continuous improvement throughout our service.
Rachana Bulsara - Field Coordinator
'Every child you encounter is a divine appointment.'
Rachana is a Field Coordinator at Excellence in Care, dedicated to empowering local educators through hands-on support and ensuring seamless daily operations in their settings. She champions a collaborative, family-centred approach that enriches experiences for educators, children and families, shaping a positive and nurturing environment where everyone can thrive.
Tracey Galvin - Field Coordinator
'Children are our future; let's invest in them by providing quality care and education'
Tracey is a Field Coordinator at Excellence in Care, overseeing and optimising the daily operations of our educators’ settings with hands-on mentorship and a focus on best practices. She empowers educators to deliver high-quality, family-centred care and champions a collaborative vision that strengthens partnerships between children, families and our community, driving the future of family daycare forward.
Imogen Diefenbach - Social Media Manager / Administration
'You are what you share..'
IImogen is Excellence In Care’s dedicated Social Media Manager, overseeing the creation and distribution of engaging content across our digital platforms, and developing tailored advertising campaigns and informative infographics to support educators and coordinators. She also assists with various office duties and often lends her friendly voice on the phone to help the team.
"Exceptional Talent, Unmatched Philosophy, and Years of Expertise"
Having met our team, you can be confident in our exceptional talent. Whether you’re joining us as an educator or a family, rest assured that our philosophy is truly unparalleled.
